Frequently Asked Questions

Urmila Home Care is a trusted domestic staffing and healthcare agency providing verified maids, nannies, home nurses, cooks, and drivers across Odisha.

We primarily serve all major neighborhoods in Bhubaneswar, Cuttack, Puri, Rourkela, Berhampur, Balasore, and Sambalpur. Our main office is located in Bhubaneswar.

You can book a service by calling our Office at +91 78731 55967, using our Customer Support IVR at 080 6927 7243, reaching out via WhatsApp (+91 94392 05967), or submitting a contact form on our website.

Yes, 100% of our professionals undergo strict identity, reference, and police background verifications before deployment.

No, Urmila Home Care has a strict zero-fee policy for job applicants. We never charge candidates for registration or interviews.

In most cases, we can share profiles within a few hours and deploy a professional within 24 to 48 hours of your approval.

Absolutely. We encourage clients to speak with candidates via phone or video call to ensure a good fit before final placement.

We provide immediate backup and replacement support to ensure your daily routines and care needs are not interrupted.

Yes, we offer both part-time (day shift) and full-time (24/7 live-in) staff for all our services.

Yes, we provide part-time maids, cooks, and caregivers based on hourly or task-based requirements.

Yes, client satisfaction is our priority. If you are unhappy with the service, we will arrange a replacement free of charge within the contract period.

No, it is standard industry practice for the client to provide basic daily meals for 24/7 live-in staff.

Payments are securely processed via bank transfer, UPI, or directly through our agency billing system.

A standard agency service fee is usually required upon onboarding, and staff salaries are paid monthly as per the agreed contract.

Yes, we accommodate short-term requirements such as post-surgical recovery or temporary relief care.

Refund policies vary based on the service contract. Generally, unused agency fees are prorated and refunded if we cannot provide a replacement.

Our professionals predominantly speak Odia and Hindi. Some specialized medical staff also speak English.

Patient care includes assistance with mobility, feeding, personal hygiene, medication reminders, and vital monitoring.

Yes, we provide qualified B.Sc and GNM Registered Nurses for critical and post-operative care at home.

Only our verified Registered Nurses are authorized to administer IV fluids, injections, and handle complex medical equipment.

Yes, our nurses and home health aides specialize in post-surgical rehabilitation and wound care.

Yes, we have specialized ICU-trained nurses capable of handling tracheostomy, catheter, and oxygen support care.

Yes, we deploy certified physiotherapists for in-home rehabilitation, pain management, and mobility training.

A standard at-home physiotherapy session lasts between 45 to 60 minutes depending on the patient's condition.

Yes, our specially trained caregivers provide memory care, cognitive engagement, and safety monitoring for dementia patients.

A Home Health Aide assists with personal care and daily living activities, while a Nurse handles medical tasks like injections, wound dressing, and vitals.

Baby care includes bathing, feeding, baby laundry, establishing sleep routines, and ensuring infant safety.

Yes, our nannies are trained to prepare hygienic and nutritious baby food, purees, and toddler meals.

Nannies typically only handle baby-related laundry. General household laundry requires a separate maid or a hybrid profile.

Yes, we provide experienced Japa Maids and nannies who specialize in newborn and infant care (0-6 months).

Yes, we have caregivers specifically trained to support children with physical, developmental, or emotional special needs.

A full-time maid handles sweeping, mopping, dusting, dishwashing, laundry, and general home organization.

We offer dual-profile 'Maid + Cook' professionals, but standard maids focus solely on cleaning and housekeeping.

Maids perform routine daily cleaning. Specialized deep cleaning requires a dedicated cleaning team or specific arrangements.

Yes, our home cooks can follow specific dietary plans like diabetic, low-sodium, or gluten-free meals.

Yes, we have cooks who specialize in both vegetarian and non-vegetarian regional cuisines.

A standard part-time cook prepares 2 meals a day, while a full-time cook handles breakfast, lunch, snacks, and dinner.

Yes, we provide verified and experienced chauffeurs for personal and family mobility.

We verify that all our drivers hold valid driving licenses suitable for the specific class of vehicle they will operate.

Yes, full-time personal drivers can accommodate outstation trips with prior planning and standard outstation allowances.

A standard day shift is typically from 8:00 AM to 8:00 PM, but timings can be customized based on your needs.

Staff are usually entitled to standard public holidays. If they work on holidays, they are compensated with overtime or alternate leave.

Salaries are typically paid directly to the caregiver's bank account, while the agency fee is paid to Urmila Home Care.

Yes, we ensure all deployed staff undergo basic health checks to maintain a safe environment for your family.

Yes, Urmila Home Care is a fully registered and compliant domestic staffing and healthcare agency.

We verify backgrounds strictly to prevent this, but the agency is not legally liable for individual actions. We will, however, cooperate fully with local authorities from our office at Plot No. 21, New Colony, Palsuni, Bhubaneswar.

We conduct multi-level interviews, practical scenario tests, and reference checks with past employers.

Yes, we provide office boys, pantry staff, and peons for corporate environments.

Yes, our caregiving services run 24/7, 365 days a year, including weekends and holidays.

You can leave feedback directly with your dedicated coordinator or leave a review on our Google Business Profile.