Refund Process

Step 1: Raise your concern

Email us at office@urmilahomecare.com with your request for refund and the relevant details.

• Include your registered name/phone and service reference (if available).
• Mention the amount you are requesting and the reason for the refund concern.

Step 2: We validate your details

Once you email the concern, our team will validate the details and review the case as per our process and policy.

• We cross-check the payments made and the applicable deductions/charges.
• We ensure the request is handled fairly and consistently.

Step 3: We provide a resolution

We will share the resolution details for your refund request. Please review and select the resolution you confirm.

• You will need to confirm once the resolution is selected.
• If the settlement amount is approved, we proceed for refund processing.

Step 4: Refund timeline after approval

If the settlement amount of refund is approved, the refund will be made in 7-10 working days.

• Approval time may vary due to several factors we must consider.
• After approval, please cooperate with us so we can take the necessary action without delays.
• The refundable amount will be refunded to your account as per the approved settlement.

Please note: the refund process takes time, but it will be completed.

Refundable vs Non-Refundable Charges

• Registration charges are non-refundable.
• Security deposit of the first payment or salary is refundable after all the deductions/charges as per the terms and policy.